FAQ

We currently ship to Austria, Belgium, Croatia, Czechia, Denmark, France, Germany, Italy, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, Spain and Sweden. All orders are dispatched from our warehouse in Spain, allowing us to offer convenient shipping options to customers throughout the European Union. Delivery to other countries may also be available on request. If your country isn't listed, simply contact us through our ScaleNordic AI Agent, and we'll be happy to check the available options.

We offer a wide selection of secure and convenient payment methods, including Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, Klarna, Bizum, Satispay, MB WAY and iDEAL / Wero. Available payment options may vary depending on your country, device and order. All payment methods available to you will be displayed during checkout.

We work with established shipping carriers to provide reliable and convenient delivery options throughout Europe. For deliveries within Spain, we use Correos, Seur, InPost (Mondial Relay) and DHL. For international shipments, our shipping partners include Correos, Seur, InPost (Mondial Relay/Hermes), DHL and UPS. Delivery normally takes 1–6 business days after dispatch, depending on your destination and selected shipping method. Available carriers, delivery options and shipping costs are displayed during checkout.

ScaleNordic has extensive experience in the professional audio industry, including many years of distributing established international audio brands in Norway. Some of these brands are no longer part of our Norwegian distribution portfolio. Rather than keeping the remaining inventory exclusively in Norway, we relocated the stock to our warehouse in Spain, making these products available to customers throughout the European Union at significantly reduced outlet prices. Our brand-new Outlet products are unused, original products — not customer returns or refurbished equipment. Any product with a different condition will be clearly identified on its product page. This gives you the opportunity to purchase professional audio equipment from well-known brands at attractive clearance prices.

Absolutely! We offer additional savings when you purchase larger quantities of selected Scale products. Purchase 10 or more eligible Scale cables from our participating cable collections and receive an additional 10% discount. Purchase 20 or more eligible Scale connectors or adapters and receive an additional 10% discount. You can combine eligible products within each qualifying offer to reach the required quantity. The discount is applied automatically in your shopping cart when the conditions are met, so there's no need to enter a discount code. Whether these discounts can be combined with other promotions depends on the applicable discount conditions.

Scale cables are developed by people who know what professional audio equipment needs to deliver in real-world conditions. Our team brings more than 30 years of experience in live sound, studio work and professional audio equipment. Developing our Touring Grade series was a long and demanding process. We spent approximately six years evaluating cable manufacturers, testing samples from around ten different factories before finding a partner that met our requirements. Throughout development, we also compared our prototypes with established premium cable products and listened to feedback from professionals working in live sound. One important result was our 4-Core Twinning Process, used in our balanced cable designs. It was developed to combine the electrical and mechanical characteristics we wanted from a four-conductor construction with the flexibility needed for everyday stage use. Our assembled Touring Grade cables are hand-soldered, carefully checked before leaving the factory and backed by a lifetime warranty against manufacturing defects. The result is a cable range developed for reliable performance, practical handling and long-term professional use.

We believe professional cable quality should be available at a competitive price. That's why we've built our business around a direct-to-customer model. Our cables are manufactured according to our specifications, shipped to our warehouse in Spain and sold directly through ScaleNordic.com. By reducing the number of intermediaries between production and the customer, we can keep our prices competitive while maintaining our requirements for materials, connectors, construction and quality control. You're paying for the cable, its design and the craftsmanship behind it — not multiple layers of distribution costs.

We're continually expanding our range of professional cables, connectors and adapters to meet the needs of musicians, studios, installers and live sound professionals. If you can't find the exact cable type, connector combination or length you're looking for, we'd love to hear from you. Customer feedback has always played an important role in the development of Scale products, and requests for new configurations help us decide what to introduce next. Simply open our ScaleNordic AI Agent to ask a question or send a message directly to our team. We'll be happy to help you find a suitable solution

Although Scale may be a relatively new name to customers outside Norway, the brand has a long history in the Norwegian professional audio market. Scale originally established itself with professional PA loudspeakers before expanding into cables and accessories. Our CD and FR loudspeaker ranges became familiar equipment on stages and at live events throughout Norway. Building on this experience, we developed our own cable ranges, including the Touring Grade series, using extensive product testing and feedback from audio professionals. For many years, our business was primarily focused on Norway. However, shipping from Norway to EU countries involved additional costs and import procedures. By establishing ScaleNordic SL in Spain, we made it easier to supply our products directly to customers throughout the European Union, with European distribution, competitive prices and more convenient delivery options.

Absolutely! In fact, professional loudspeakers were where the Scale brand began. Our original CD and FR series were developed from established Nova loudspeaker designs. Working with the same factory and German engineers involved in the original products, we continued developing and improving the loudspeaker ranges to meet the demands of professional live sound applications. One of the notable additions to the range was the Scale CD18 subwoofer. Over the years, Scale loudspeakers became a familiar sight on Norwegian stages, serving musicians, venues, rental companies and sound professionals. Our experience with loudspeaker development remains an important part of the Scale story. Although our current speaker availability is limited, we continue to evaluate opportunities for future models. If you're interested in Scale PA speakers or upcoming products, contact us through our ScaleNordic AI Agent, and our team will be happy to help.

Shipping costs depend on your delivery country, order size and selected shipping method. All available shipping options and their prices are displayed at checkout before you complete your purchase. We offer free shipping on qualifying orders over €250, automatically applied at checkout when the order meets the conditions. All orders are shipped from our warehouse in Spain. Delivery normally takes 1–6 business days after dispatch, depending on your destination and chosen shipping service.

Once your order has been dispatched, you'll receive a shipping confirmation. When tracking is available for your selected shipping method, you can use the tracking information to follow your shipment. Orders are normally processed within 0–2 business days, excluding weekends and public holidays. If you have questions about your delivery or need help locating an order, open our ScaleNordic AI Agent. You can also send a message directly to our team for assistance.

Of course! We want you to be happy with your purchase. For consumer purchases, you generally have 14 days from receiving your order to exercise your right of withdrawal, subject to applicable legal exceptions. To arrange a return, contact us at mail@scalenordic.com with your order number or send a message through our ScaleNordic AI Agent. Our team will guide you through the return process. For complete information about returns, refunds and applicable conditions, please see our Return & Shipment Policy.

We're confident in the quality and craftsmanship of our cables. That's why our assembled Scale Touring Grade cables come with a lifetime warranty against manufacturing defects. Our cables are developed for demanding professional applications, using carefully selected materials, quality connectors and construction methods designed for dependable long-term performance. Warranty coverage for other Scale products is specified in their individual product information. If you experience a problem with a Scale product, contact our team through the ScaleNordic AI Agent or by email. We'll help you review the issue and find an appropriate solution.

We take great care when preparing and packing orders, but occasionally something can go wrong during shipping. If your order arrives damaged, contains an incorrect item or has missing components, please contact us as soon as possible. Include your order number, a short description of the issue and, if possible, photos of the product and packaging. This helps us understand what happened and resolve the matter efficiently. You can contact us through our ScaleNordic AI Agent or email mail@scalenordic.com. Our team will assist you with the appropriate solution, whether that's a replacement, missing component or refund, depending on the circumstances.