We understand that sometimes things don’t work out. If you’re not satisfied with your purchase, we offer easy returns and exchanges under the following conditions:
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Return Period: You have 14 days from the date of delivery to return your items.
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Eligibility: Items must be unused, in original condition, and in their original packaging. We cannot accept returns on items that have been opened or used unless they are defective.
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Return Form: Customers can easily complete a digital return form by logging into their account on our website. From the “My Orders” section, you can select the order or product you wish to return. Once submitted, you will receive a prepaid return shipping label by email. This label is provided at no cost to you, so you will not incur any return shipping expenses.
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Return Process: If you prefer, you may also contact our customer service team at [email] with your order number and reason for return. We will provide you with instructions on how to return the item.
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Return Address: ScaleNordic SL, Avenida del Recorral 153, 03170 Rojales, Spain.
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Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5-7 business days.
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Return Shipping Costs: Return shipping is free when using the prepaid label provided through our return form process.
If you receive a damaged or defective product, please contact us immediately with photos of the damaged item and packaging. We will provide a solution, either by issuing a replacement or a full refund.
If you have any questions about our return and shipment policy, please use our chat below in the right corner.
